Last Update: October 2023

Privacy Agreement

Factlines values data privacy highly as a fundamental human right. Factlines believes it is important to protect your privacy as a user or visitors of our products. We are committed to giving you a service that meets your need for privacy and protects your personal information.

At the same time, this need must occasionally be balanced against the user base's desire for simple and intuitive systems, as well as legal requirements and good ESG practices. This document attempts to describe how we relate to privacy and take care of these considerations. By entering and using our platform, you consent to the storage of personal data for the purposes set out in the Privacy Policy.

In addition to what is described in this document, Factlines is also a data processor for information registered in our Factlines Platform - this is regulated through the Terms of Service with the associated DPA, Data Processor Agreement.

Who we are

Factlines helps businesses comply with ESG regulations and foster sustainable practices throughout their entire value chain. Our connected network and seamless insights support the sustainable transition, enabling companies to navigate regulatory requirements and make informed decisions.


Contact information

Factlines AS

VAT.no. 999 630 685

Email: privacy@factlines.com

Address: Fred Olsens gate 1, 0152 Oslo, Norway

Phone: +47 482 03 000

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How we collect personal information

We use different methods to collect Personal Information from and about you such as:

Direct contact with you during the course of business. You may give us your contact details, payment details by placing an order, or by corresponding with us by mail, phone, email or otherwise. This includes Personal Information you provide when you:

  • Create an account on our Platform
  • Signing agreement with Factlines
  • Provide us with your contact details for us to assist you with using our products
  • Request marketing information to be sent to you
  • Respond to our surveys
  • Provide us with some feedback on our products or services

Automated interactions with our website where we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this Personal Information by using cookies, server logs and other similar technologies. Please see our cookie policy for further details. Using third parties or publicly available sources, where we may receive Personal Information about you from:

  • Social media platforms, for instance, when you interact with us on those platforms
  • Our analytics provider (Posthog)
  • Survey and Marketing companies we engage
  • Contact, financial and transaction data from providers of technical, payment and delivery services
  • Identity and contact data from publicly available sources


What kind of personal data do we collect?

TypeDescriptionDeleting of data
User dataWe store information when you register as a user of the products in our platform or one of our contact forms. This is information such as name, username, password, email, telephone number, address, company, position, contact preference, IP address and any other information you may provide to Factlines during our communication with you.When you request deletion of data, we make sure that your personal information is deleted. The information you have provided for your company will be available for your coworkers for auditing reasons.
Financial informationWe store financial information, such as payment related information if your company is a Factlines customer.
InquiriesWhen you contact us with inquiries, we store information about this. We save the question itself, as well as who has asked the question in the form of email and name.History is important for inquiries to customer support so that information here is not deleted automatically.
NewslettersWhen signing up we store name and email.Newsletters contain options to unsubscribe.
CookiesDescribed under Cookie Policy.
Technical dataWe may store technical data such as, but not limited to, HTTP headers, browser and browser version, computer settings when stored, IP address and log information on the use of software. Usage information, such as information about how you use our website, products and services.
SourceWe may store information regarding your traffic source directly from you, via a third party, or created by Factlines.

If you have inquiries about what we have stored about you or want to correct/delete information beyond what is described above, please reach out.

Whydo we collect information?

Factlines uses the data we collect to provide you with the Factlines Platform we offer, which includes using data to improve and personalize content and your user experiences. We also use the data to communicate with you, for example, informing you about your account, new Factlines Products available, security and other types of updates. Factlines uses the data for the following purposes:

UsageExplanation
Account Set Up and AdministrationWhen you create a user on the Factlines Platform, you will provide us with basic Personal Information, such as your name, phone number (optional), email address, as well as creating a username and password. We use the Personal Information to verify your identity and connection to your company, make available to you information about your suppliers and network, you purchases and payments, and to make it easier for you to control and administrate your purchases and use of our Platform. Processing your Personal Information for this purpose is necessary for the performance of our Platform.
Providing the Factlines Platform and functionalityWe use Personal Information to provide and deliver the Factlines Platform functionality to our users. For example, we collect information that is used so that we know that you are logged in if, for example, you close the browser and open it again. There are also cookies that allow you to choose to use "Remember me" when you log in to Factlines Platform. The Personal Information will also help with solving any delivery issues and other issues related to the usage of Factlines Platform. Processing your Personal Information for this purpose is necessary for the performance of our Platform.
MarketingWe may use Personal Information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail and online (including through the Factlines Platform). Personal Information is used to enable Factlines to provide you with the service that you have required, for example, answering a question that you have filled into a form or sending you a white paper, emails such as newsletters, and invitations for seminars/webinars. We will for example inform you about new Factlines products, security or software updates, update you on a support issue, invite you to take part in a survey. This processing is necessary to serve our legitimate interest. Any direct marketing activities will be in accordance with the applicable legislation, and we will make sure to obtain your prior consent to receive marketing emails when this is required by the law. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by sending an email to privacy@factlines.com. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your user accounts, purchases and subscriptions. We also use cookies and similar technologies to provide the most relevant Factlines advertising to you: The data is also used to measure the effect of marketing initiatives, such as Facebook and Google Ads. This means that we can stop showing ads to you when you have become a customer of Factlines. The advertising platforms will use personal data where applicable - read more about how Google uses information from sites like us on Google's Privacy & Terms page: (https://policies.google.com/technologies/partner-sites)
Product ImprovementsInformation is used so that we can analyze user patterns. We can then, for example, see how many people use a certain function in Factlines and how long they do so. That way, we can see both which functions are useful, but also which functions seem to be used for a long time and which we should therefore simplify. We can only see activity at group level and not what each individual user has done. This processing is necessary to serve our legitimate interest.
Security, Safety and Dispute ResolutionWe use Personal Information to protect the security and safety of our Factlines Platform and our users, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
Business OperationsWe use Personal Information to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
Customer supportWe use Personal Information to respond to your inquiries, diagnose product problems, repair your Factlines Platform services and provide other customer care and support services. When you are contacting our support group for assistance with the Factlines Platform, we may collect contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with Factlines Customer Success. We collect this information to give you the best and most efficient customer support possible. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.
Legal ObligationsWe may be required to use and retain Personal Information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud. We may also use personal information to meet our internal and external audit requirements.

We collect Personal Information only for objectives supported by the applicable data protection regulation. The legal grounds may be to fulfill an agreement with you, or to process the information based on your explicit consent. For other purposes Factlines may process the Personal Information based on its legitimate interests. Factlines does not process Personal Information for reasons that are incompatible with the original purpose.


Sharing of information

We have some partners we use to make Factlines better and safer. Where Factlines shares your information with third parties, a separate data processing agreement has been created, or regulated through the Privacy Shield. We do not sell or give information to other third parties (who do not support the service we offer).

For an overview of which third parties we exchange data with, see cookie policy and partners.

Your rights

In connection with storing personal data, you as an individual have a number of statutory rights. These rights are described in detail by Datatilsynet (In Norwegian) and GDPR.

RightDescriptionSolved
What we storeYou have the right to know what type of information we store about you.Described in this document.
Why we storeYou have the right to know what purpose we have for storing personal data.Described in this document.
TransparencyYou have the right to access which data we have stored about you.Contact us for an overview.
Delete / change detailsYou have the right to have the information we have stored about you deleted, as well as to correct errors.Contact us for deletion/change beyond what is described in this document. Note that not all information (such as accounting information) can be deleted due to legal requirements.
ComplaintYou can complain if you believe your rights have not been protected.If you think we have made a mistake, we hope you will contact us first. However, you always have the right to complain to the Norwegian Data Protection Authority, Datatilsynet.